Error: You have logged out due to exceeding the number of users in the system

Created by Damien Zwillinger, Modified on Tue, 5 Sep, 2023 at 10:47 PM by Damien Zwillinger

Applies to:

  • Velixo NX
  • Velixo Classic
  • Acumatica, MYOB Advanced, Cegid XRP Flex

Overview

While using your Acumatica-based ERP, you are logged out and see the following message:

 

 

Text from message

You have been logged out due to exceeding the number of users in the system.

 

 

Cause

As stated in the message, the number of allowed users logged into the ERP has exceeded what is allowed.

  

 

How is this related to Velixo?

 The OData connection used by Velixo to communicate with the ERP does not take up a license for the ERP.

 

 

Sessions vs License

The number of allowed sessions per user per tenant can be defined on the ERP's Users screen (SM201010):

 

 

According to Acumatica Support

Certain connections take up a session but not necessarily a license.  

 

For example, there are different user sessions which are limited by the User Session configuration on each individual user:

  • new browser window

  • mobile device

  • report designer

  • Devicehub

  • OData (including from Velixo)

  • Outlook add-in

 


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article