Acumatica screen keeps trying to refresh after exporting to Velixo

Overview

After using the Export to Velixo Workbook button on an Acumatica list screen...

Acumatica list screen toolbar showing the Export to Velixo Workbook button

... and downloading the resulting file, the Acumatica screen gets stuck trying to refresh itself:

Acumatica screen displaying a spinning refresh indicator, stuck in a refresh loop after exporting to Velixo

Cause

This known issue occurs with the developer preview of the new "Modern" Acumatica UI (released in Acumatica 2023R1) and has been reported to Acumatica (case #390909) and we have confirmed that this has been resolved in the beta version of Acumatica 2024R2

Workarounds

Acumatica has advised that there are two workarounds for this issue

Workaround 1 - use the Classic Acumatica user interface

To avoid the issue (which is specific to the Modern UI, a system administrator can modify the ERP's Site Map by switching the particular page to the Classic UI:

Acumatica Site Map configuration screen showing a list screen with its UI type set to Classic

Workaround 2 - manually refresh the browser screen

When this issue occurs, simply refresh the window using the button on your browser: