Cannot sign in to Velixo when opening a workbook in Teams

Overview

With an Excel workbook open in Microsoft Teams, the Sign in with Microsoft button returns an error, preventing access to the Connection Manager:


Velixo NX Connection Manager open in Microsoft Teams showing an error after clicking Sign in with Microsoft

Causes

There is a bug in Microsoft Excel that prevents certain functionalities of modern add-ins (such as Sign in with Microsoft) from working properly when the file is opened inside Microsoft Teams.

Workarounds

Open workbooks in app or in browser

Use the Open in app (recommended) or Open in browser options, rather than Edit in Teams, to open the workbook:

Microsoft Teams file toolbar showing Open in app and Open in browser options alongside Edit in Teams


We also recommend changing the default Teams settings to open all workbooks using either the desktop version of Excel or Excel for the web in your browser:

  1. Navigate to Teams settings (the ... menu in the top right corner of the Teams window > Settings)

  2. In the Files and links menu, select the Desktop or Browser option in the Always open Word, PowerPoint, and Excel files in: section

Microsoft Teams Settings Files and links page showing the Always open Word PowerPoint and Excel files in dropdown set to Desktop


Use a one-time code to log in to Velixo

Click the Sign in with Microsoft button in the Connection Manager, then click Continue on the Almost there! pop-up window:


Velixo NX Connection Manager Almost there popup with a Continue button to proceed with one-time code login


Use the Click here link in the Having trouble logging in? Click here to get started text in the Connection Manager:


https://s3.ca-central-1.amazonaws.com/cdn.velixo.com/helpdesk/H3accrxvdkIwuxKu5FtvIpKi9phJwQ821w.png


Provide the email address you use to sign in to Velixo and click Request code:


Velixo NX one-time code login screen with email address field and Request code button


Enter the one-time sign-in code that has been sent to your email address and click Sign In:


Velixo NX one-time code login screen with the code entry field and Sign In button