Troubleshooting
Choose your topic of interest from the list below or use the search bar above.
ERP Connection & data discrepancies
- Acumatica screen keeps trying to refresh after exporting to Velixo
- Error 403 Forbidden (while connecting to data)
- Error: 504 or Load Failed connecting to your ERP
- Error: An unexpected error occurred while requesting data from Sage Intacct
- Error: Can't Contact The Server
- Error: Request retry count exceeded. Max retry count: 5
- Error: XL03000012 A payment is due for the company ID
- Message: Connections are a little busy
- SI.BUDGETTURNOVER retrieves positive numbers, while the values in Sage Intacct are negative, and vice versa
- The following inquiries are not set up (NX)
- Understanding external server connections
- Velixo couldn't reach any of its web service endpoints
- Velixo Dimension group created in Sage Intacct
Functions & formulas
- #CALC! errors - This calculation is not supported by this version of Excel
- #NAME? displays for all Velixo NX functions
- 255-character limit for arguments of a function e.g. SI.QUERY()
- Error 403: #N/A error when using Velixo NX function
- Error: "Text values in formulas are limited to 255 characters"
- Error: "This function is not supported by your version of Excel"
- Error: #N/A displays first when entering a Velixo function
- Error: #NAME? is displayed when report is shared with others
- Error: Argument size mismatch
- Functions appear as text and do not refresh
- Sage Intacct does not support querying the field
- SI.EXPANDGLHISTORY displays "null" instead of an empty cell
- Velixo field names do not appear in the Excel function wizard
- Velixo functions only return a single result when combined with TEXTSPLIT
General errors & miscellaneous
- Comparing Velixo NX and Velixo Classic
- Downloading Report Templates
- Error: DL02000001 There was an error processing the request
- Error: Unable to set the NumberFormat property of the Range class
- Excel Undo feature is not working as expected
- Finding Help info for Velixo functions
- General recovery guide for sporadic issues with Velixo NX
- How does Velixo work?
- How Excel UNDO works with multiple workbooks
- Message: Macros have been disabled
- Predefined dimensions... do not exist or are disabled in your company
- Subscribe to the Velixo Newsletters
- The file format and extension Of 'VelixoReportsPro64.xll' don't match
- Velixo does not use Log4J
- Worksheet and Workbook Protection with Velixo reports
Installation & setup
- Antivirus software flags Velixo installer or workbook
- Deactivate the Velixo add-in
- Error: Error Loading Add-Ins (on Mac)
- How to determine if Excel is 64-bit or 32-bit
- Lotus Settings Not Compatible with Velixo
- Manually Activating Velixo Tools
- Message: Velixo Classic is already installed
- Site accessibility & firewall considerations (Error 404 or Load Failed)
- Warning: The Office Extensibility Library failed to load
- What edition and version of Velixo do I have?
Login, licensing & authentication
- Cannot sign in to Velixo when opening a workbook in Teams
- Couldn't sign in to Velixo NX: an error occurs "Please enter a valid email address"
- Error: InvalidVelixoCredentials
- Error: Server was unable to process request. Two-factor authentication is enabled for this user
- Granting admin consent for access to all Velixo NX functionalities
- Message: Looks like this connection is not licensed
- Message: None of the connections are licensed to use the feature
- Response Authentication Status Failure
- Sage Intacct user... is not authorized to retrieve...
- Signing into Velixo using Single Sign-On results in an authentication error
Writeback, Distribution and other Velixo features
- After using Freeze, the values inside Excel tables become identical across the entire column
- Budget Writeback - "No data to process" message after upgrading to Velixo NX
- Error HTTP ERROR 401 or 401 Authorization Required when using WRITEBACK
- Error: BL01001973 Duplicate glbudgetitem found at request
- Error: The current selection is invalid for this operation
- Error: The Save button is disabled during Journal/Budget Writeback
- Slice: Substitute combinations of parameters and skip "irrelevant" combinations