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Error: XL03000012 A payment is due for the company ID

Overview

When creating a connection to Sage Intacct, the following message is displayed:


https://s3.ca-central-1.amazonaws.com/cdn.velixo.com/helpdesk/PfVep5XCjdWN0Y6QdTVK-K7D4eoMjRC5zg.png


Text of Message

Response authentication status failure -

XL03000012 A payment is due for the

company ID XXXXXX

Cause

A payment is due for the Sage Intacct license.

Resolution

Please contact your Sage Intacct representative to resolve the payment issue.