Breadcrumbs

Response Authentication Status Failure

Overview

When creating a connection between Velixo NX and Sage Intacct, one of the following error messages is displayed:

image-20260603-075522.png

or

image-20260603-075537.png

Text of Message

Response authentication status failure-
03000006 Login information is incorrect.

or

Response authentication status failure-
03000007 Login information is incorrect.

The error number may be preceded by a two-character code - e.g., AB03000007)

Cause

Sage Intacct error 03000006 indicates that the specified User ID was found, but that the specified password is not correct.

Sage Intacct error 03000007 indicates that the specified User ID was not found.

Resolution

Check that all credentials are correct. You can click the eyeball icon to display the password to ensure it is what you are expecting:

Velixo NX Sage Intacct connection dialog with the password field visible and the eyeball icon highlighted to reveal the password


If the information appears correct, ensure that you can use those exact credentials for logging into Sage Intacct.

On the Sage Intacct log-in screen, clear any pre-defined values:

Sage Intacct login screen with the Company ID, User ID, and Password fields cleared, ready for manual entry


and then hand-enter the same credentials as you are using in Velixo NX:

Sage Intacct login screen with Company ID, User ID, and Password filled in matching the credentials used in Velixo NX


Check whether Sage Intacct provides additional information about the issue.