Could not connect: Generic Inquiries are missing
Created by Damien Zwillinger, Modified on Thu, 05 Oct 2023 at 05:48 PM by Gabriel Michaud
Applies to:
- Velixo NX
- Acumatica, MYOB Advanced, Cegid XRP Flex
Overview
When using Velixo NX to connect to your data, the following message appears:

Text of Message:
Could not connect: Generic Inquiries used by Velixo are missing in this Tenant.
Cause:
Velixo NX uses the same Generic Inquiries that are automatically installed by Velixo Classic (for Windows). However, Velixo NX cannot install these - they have to be installed separately.
Resolution
There are two methods for installing the necessary Generic Inquiries:
1 - Using Velixo Classic for Windows |
If you have access to Excel for Windows, install the Velixo Classic add-in for Windows and create a connection to your ERP data. When done by a user with sufficient access rights to create generic inquiries, Velixo will automatically create those inquiries in the ERP tenant, |
|
2 - Installing the Customization Project |
For those environments where it is not possible to use Velixo (such as on a Mac or using Excel Online), an ERP administrator can Import and Publish the Acumatica Customization Package. The necessary inquiries are included in the Customization Project included in that package. |
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