Add-in stops working after a Velixo update

Overview

Upon opening Microsoft Excel, Velixo NX prompts for an update, but clicking Update now results in an error, preventing the add-in from being used. This issue affects all users and occurs consistently during an update.

Cause

Due to a known Microsoft Excel issue, the update process can leave the add-in in a broken state. This is typically caused by a conflict between the newly installed version of the add-in and the previously cached version in Excel, preventing the add-in from loading correctly.

Resolution

Step 1: Restart Excel and install Office updates

On Windows (On Mac, proceed to Step 2), before re-installing the add-in, try the following — this is sufficient to resolve the issue in many cases:

1. Completely close all Excel windows and reopen Excel.

2. Install all available Microsoft Office updates:

   1. In Excel, go to File > Account.

   2. Under Product Information, click Update Options > Update Now.

      

   3. Once updates are installed, restart Excel and check whether the add-in is working.

Step 2: Reinstall the add-in

If the issue persists after Step 1, re-install the add-in in Excel:

1. In Excel, go to File > Options > Add-ins.

2. Locate the Velixo add-in and remove it.

   1. If the add-in is deployed centrally, and you cannot remove it, contact your company administrator.

   2. Otherwise, please refer to this page: Uninstalling Velixo NX.

3. Re-add the Velixo add-in.

4. If the issue persists, restart your computer and verify that the add-in is working.