The Velixo ribbon (aka "toolbar") is missing

Overview

If you are working on an unfamiliar computer or you have just completed an installation but do not see the Velixo ribbon in Excel's toolbar:

Excel ribbon with the standard Office tabs visible and a red oval marking the empty space after Help where the Velixo tab should appear, illustrating the missing-ribbon scenario

This may be due to either the Velixo add-in not being activated, or it could be that something interfered with the installation process.

Is the Velixo ribbon turned off?

You can check if the ribbon has been turned off within Excel by going to File | Options | Customize Ribbon and ensuring that the Velixo entry is checked:

Excel Options dialog on the Customize Ribbon page with the Velixo entry shown unchecked in the Main Tabs list, highlighted by a red rectangle and arrow

Is the Velixo add-in Disabled?

In some cases, the add-in might be automatically disabled by Excel during start-up.

To double-check, open Excel and follow these steps:

Open the File menu:

Next, select Options:

Excel File menu sidebar with the Options entry highlighted

On the left, select Add-ins. You should see two Velixo entries in the Add-ins list.

Excel Options dialog on the Add-ins page showing two Velixo entries in the Add-ins list

The add-in will not function properly if either component is disabled.

Choose Disabled Items from the small drop-down menu at the bottom of the window and then press the Go button.

Excel Options Add-ins page with the Manage dropdown opened at the bottom, the Disabled Items option highlighted, and the Go button highlighted next to it

If any item is disabled, it will appear in the popup window:

Disabled Items dialog box showing Velixo Reports Pro Excel Add-in in the list of items that have been disabled by Excel

Select any Velixo items and click Enable for each of those.

Restart Excel.

Is Velixo Classic installed?

To find out if Velixo Classic is installed, right-click on the Windows Start icon and select either Apps and Features or Installed apps (depending on your version of Windows):

Windows 10

right-click on the Windows Start icon and
select Apps and Features

Windows 11

right-click on the Windows Start icon and
select Installed apps

Windows 10 right-click menu on the Start icon with the Apps and Features option highlighted

Windows 11 right-click menu on the Start icon with the Installed apps option highlighted

From the displayed window, scroll down in the alphabetical list to where Velixo should be:

Windows Apps and features list scrolled to the V section with a Velixo entry highlighted, illustrating the case where Velixo is installed

Is Velixo in the list?

Yes	It is installed. You may need to Manually Activate the Add-in to ensure that it shows up in Excel.
No	You would need to ensure that Excel is closed and then download and install the Velixo add-in.

Other Troubleshooting Steps

If you continue to experience an issue, please see additional troubleshooting steps listed in Cannot Install or Run the Velixo Add-In