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Posted 4 days ago by Sandra. jorgensen

S
Sandra. jorgensen
Answered

0 Votes

Recent Upgrade by MYOB Acumatica and now we cannot get our Velixo reports to work Constant error message with financial periods.

Have cleared Cache but still not working any suggestions why? Is it just us or everyone that got the upgrade


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H

Harry Lewis posted 4 days ago Admin Best Answer

Sandra -


If clearing the cache:


NX:


Classic:


Followed by:


- Saving the file

- Close all open Excel instances

- Restarting Excel

- Reopening the file

- and then performing a Full Refresh:


NX:


Classic:

  

Does not resolve the issue, I would have to suggest reaching out to [email protected] for further analysis.

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S

Sandra. jorgensen posted 4 days ago

Thank you - tried all of these but did not work. Our MYOBA consultant support said there was an Update to Velixo after they recently performed an Upgrade of MYOBA. So once they install that, I hope it will work.

0 Votes

H

Harry Lewis posted 4 days ago Admin Answer

Sandra -


If clearing the cache:


NX:


Classic:


Followed by:


- Saving the file

- Close all open Excel instances

- Restarting Excel

- Reopening the file

- and then performing a Full Refresh:


NX:


Classic:

  

Does not resolve the issue, I would have to suggest reaching out to [email protected] for further analysis.

0 Votes

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