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Troubleshooting
Troubleshooting
Investigating error messages and issues
50 articles in this collection
Written by
Gabriel Michaud,
Pavel Kabir,
and
Harry Lewis
Troubleshooting Techniques
First things to try when the report does not look right
Written by
Harry Lewis
Updated over a week ago
Difference between Support and Consultation
What is "Support" and what are "Paid Services"
Written by
Gabriel Michaud
Updated over a week ago
Velixo does not use Log4J
(or any Java component)
Written by
Harry Lewis
Updated over a week ago
Installation Issues
Manually Activating the Velixo Reports Add-in
When the Acumatica ribbon is missing after installing
Written by
Harry Lewis
Updated over a week ago
The Velixo "Acumatica" toolbar is missing
Why don't I see the Acumatica toolbar?
Written by
Gabriel Michaud
Updated over a week ago
Uninstalling Velixo Reports
How to un-install Velixo Reports
Written by
Gabriel Michaud
Updated over a week ago
How to Disable Auto-Update Checks
System admins can stop Velixo Reports from automatically checking for new versions
Written by
Harry Lewis
Updated over a week ago
Cannot Install or Run Velixo Reports Add-In
Install doesn't work and other rare but possible issues
Written by
Pavel Kabir
Updated over a week ago
Error Messages
The following inquiries are not set up (customization mode)
"The connection uses the Customization Mode"
Written by
Harry Lewis
Updated over a week ago
The following inquiries are not set up ... would you like to configure the inquiries now?
Written by
Pavel Kabir
Updated over a week ago
Your Acumatica user profile has insufficient access rights
to read the required generic inquiry
Written by
Harry Lewis
Updated over a week ago
Error 403 Forbidden (while connecting to data)
An error occurred while loading the license for connection. The remote server returned an error
Written by
Gabriel Michaud
Updated over a week ago
Error: The remote server returned an error: (403) Forbidden
(error occurs while refreshing a report)
Written by
Harry Lewis
Updated over a week ago
Error: A problem occurred while the add-in was creating an isolated application domain
This error occurs while starting Excel following a Windows update and prevents you from using Velixo
Written by
Harry Lewis
Updated over a week ago
Error: Acumatica has refused to provide data from... using the credentials specified
(occurs while refreshing a report)
Written by
Harry Lewis
Updated over a week ago
Message: The following inquiries need upgrading... would you like to configure
(after updating to a new version of Velixo Reports)
Written by
Harry Lewis
Updated over a week ago
Message: Customization Project Outdated
The installed Velixo customization project (version x) is outdated: version y is available for download
Written by
Harry Lewis
Updated over a week ago
You are not allowed to log in as you don't have any API user licenses
Server was unable to process request (when using MYOB Advanced)
Written by
Harry Lewis
Updated over a week ago
Error: Unable to read data from the transport connection: The connection was forcibly closed
when using a GI or GILOOKKUP function
Written by
Harry Lewis
Updated over a week ago
Error: Keys for Inquiry... are not unique
More than one row encountered with the same keys
Written by
Gabriel Michaud
Updated over a week ago
Error: Sorry, we couldn't find...VelixoReportsPro64.xll
after changing from 64-bit to 32-bit Excel
Written by
Gabriel Michaud
Updated over a week ago
Error: Access Denied. A field with the name Ledger.LedgerID cannot be found
An error occurred during configuration of inquiry VelixoReportsPro-GlHistoryLastActivity
Written by
Gabriel Michaud
Updated over a week ago
GI function returns #VALUE! when using GIFILTER with Financial Period
(but the GI works when not filtered)
Written by
Gabriel Michaud
Updated over a week ago
Error: Operation Failed
while performing a Project Forecast Writeback
Written by
Harry Lewis
Updated over a week ago
Error: #NAME? is displayed when report is shared with others
(when report is shared with non-Velixo users)
Written by
Harry Lewis
Updated over a week ago
Error: 500 Internal Server Error
when using Connection Manager
Written by
Gabriel Michaud
Updated over a week ago
Error: #N/A displays first when entering a Velixo function
and eventually displays data
Written by
Gabriel Michaud
Updated over a week ago
Error: String was not recognized as a valid DateTime during writeback
(when performing a GL Writeback)
Written by
Gabriel Michaud
Updated over a week ago
Message: The server is asking for your user name and password
(after exporting a list from Acumatica)
Written by
Gabriel Michaud
Updated over a week ago
Error: Unable to set the NumberFormat property of the Range class
Written by
Gabriel Michaud
Updated over a week ago
Error: An error occurred during configuration of inquiry
Written by
Gabriel Michaud
Updated over a week ago
Error Creating Journal Transactions
when using GL Writeback feature
Written by
Gabriel Michaud
Updated over a week ago
Error 2349: Installer has encountered an unexpected error
during installation of Velixo Reports
Written by
Harry Lewis
Updated over a week ago
Error: Server was unable to process request. Two-factor authentication is enabled for this user
You cannot log in with this user account
Written by
Harry Lewis
Updated over a week ago
Error: "This function is not supported by your version of Excel" displayed when using a Velixo function function
Written by
Gabriel Michaud
Updated over a week ago
Error: The Save button is disabled during GL/Budget Writeback
Written by
Gabriel Michaud
Updated over a week ago
Reporting Issues
Project Quantity Does Not Match Cost Budget Tab
Written by
Gabriel Michaud
Updated over a week ago
Slow GL Writeback
Written by
Gabriel Michaud
Updated over a week ago
Subaccount is not showing in Acumatica after GL Writeback
Written by
Gabriel Michaud
Updated over a week ago
Asset/Liability accounts show incorrect values when using Acumatica 2020 R2 (and higher)
Written by
Harry Lewis
Updated over a week ago
Connection Issues
Single sign-on error: unauthorized_client
Written by
Pavel Kabir
Updated over a week ago
Error during inquiry configuration - Violation of primary key constraint on MUISubcategory
Written by
Gabriel Michaud
Updated over a week ago
Velixo NX - for Excel for Mac and Excel Online
Could not connect: Generic Inquiries are missing
Written by
Gabriel Michaud
Updated over a week ago
We're not able to contact the server
Written by
Gabriel Michaud
Updated over a week ago
Helpful Information
Deactivate the Velixo add-in
Written by
Harry Lewis
Updated over a week ago
How to determine if Excel is 64-bit or 32-bit
Written by
Harry Lewis
Updated over a week ago
What versions of Velixo are Compatible with my Acumatica/MYOB?
Written by
Gabriel Michaud
Updated over a week ago
Release Notes - Velixo Reports - Insider Release
Written by
Harry Lewis
Updated over a week ago
Release Notes - Velixo Reports - Annual Channel
Written by
Harry Lewis
Updated over a week ago
Release Notes - Velixo NX
A written history of Velixo NX updates (for Mac & Excel Online): what's new!
Written by
Pavel Kabir
Updated over a week ago