Troubleshooting

Investigating error messages and issues

Gabriel Michaud avatar Pavel Kabir avatar Harry Lewis avatar
44 articles in this collection
Written by Gabriel Michaud, Pavel Kabir, and Harry Lewis
Error Messages

Message: The following inquiries need upgrading... would you like to configure

(after updating to a new version of Velixo Reports)
Harry Lewis avatar
Written by Harry Lewis
Updated over a week ago

Error 403 - Forbidden: occurs when refreshing data

Acumatica has refused to provide data...using the credentials specified
Harry Lewis avatar
Written by Harry Lewis
Updated over a week ago

Message: Customization Project Outdated

The installed Velixo customization project (version x) is outdated: version y is available for download
Harry Lewis avatar
Written by Harry Lewis
Updated over a week ago

Error: Unable to read data from the transport connection: The connection was forcibly closed

when using a GI or GILOOKKUP function
Harry Lewis avatar
Written by Harry Lewis
Updated over a week ago

Error: Keys for Inquiry... are not unique

More than one row encountered with the same keys
Gabriel Michaud avatar
Written by Gabriel Michaud
Updated over a week ago

Error: Sorry, we couldn't find...VelixoReportsPro64.xll

after changing from 64-bit to 32-bit Excel
Gabriel Michaud avatar
Written by Gabriel Michaud
Updated over a week ago

Error: Access Denied. A field with the name Ledger.LedgerID cannot be found

An error occurred during configuration of inquiry VelixoReportsPro-GlHistoryLastActivity
Gabriel Michaud avatar
Written by Gabriel Michaud
Updated over a week ago

Error: You don't have any API licenses

You are not allowed to log in (with MYOB)
Harry Lewis avatar
Written by Harry Lewis
Updated over a week ago

GI function returns #VALUE! when using GIFILTER with Financial Period

(but the GI works when not filtered)
Gabriel Michaud avatar
Written by Gabriel Michaud
Updated over a week ago

Error: #NAME? is displayed when report is shared with others

(when report is shared with non-Velixo users)
Harry Lewis avatar
Written by Harry Lewis
Updated over a week ago

Error: 500 Internal Server Error

when using Connection Manager
Gabriel Michaud avatar
Written by Gabriel Michaud
Updated over a week ago

Error: #N/A displays first when entering a Velixo function

and eventually displays data
Gabriel Michaud avatar
Written by Gabriel Michaud
Updated over a week ago

Error: String was not recognized as a valid DateTime during writeback

(when performing a GL Writeback)
Gabriel Michaud avatar
Written by Gabriel Michaud
Updated over a week ago

Message: The server is asking for your user name and password

(after exporting a list from Acumatica)
Gabriel Michaud avatar
Written by Gabriel Michaud
Updated over a week ago

Error 403 Forbidden (while connecting to data)

An error occurred while loading the license for connection. The remote server returned an error
Gabriel Michaud avatar
Written by Gabriel Michaud
Updated over a week ago

Error: Unable to set the NumberFormat property of the Range class

Gabriel Michaud avatar
Written by Gabriel Michaud
Updated over a week ago

Error: An error occurred during configuration of inquiry

Gabriel Michaud avatar
Written by Gabriel Michaud
Updated over a week ago

Error Creating Journal Transactions

when using GL Writeback feature
Gabriel Michaud avatar
Written by Gabriel Michaud
Updated over a week ago

Error 2349: Installer has encountered an unexpected error

during installation of Velixo Reports
Harry Lewis avatar
Written by Harry Lewis
Updated over a week ago

Error: "This function is not supported by your version of Excel" displayed when using a Velixo function function

Gabriel Michaud avatar
Written by Gabriel Michaud
Updated over a week ago

Error: The Save button is disabled during GL/Budget Writeback

Gabriel Michaud avatar
Written by Gabriel Michaud
Updated over a week ago