Troubleshooting

Investigating error messages and issues

Gabriel Michaud avatar Pavel Kabir avatar Harry Lewis avatar
50 articles in this collection
Written by Gabriel Michaud, Pavel Kabir, and Harry Lewis
Error Messages

The following inquiries are not set up (customization mode)

"The connection uses the Customization Mode"
Harry Lewis avatar
Written by Harry Lewis
Updated over a week ago

The following inquiries are not set up ... would you like to configure the inquiries now?

Pavel Kabir avatar
Written by Pavel Kabir
Updated over a week ago

Your Acumatica user profile has insufficient access rights

to read the required generic inquiry
Harry Lewis avatar
Written by Harry Lewis
Updated over a week ago

Error 403 Forbidden (while connecting to data)

An error occurred while loading the license for connection. The remote server returned an error
Gabriel Michaud avatar
Written by Gabriel Michaud
Updated over a week ago

Error: The remote server returned an error: (403) Forbidden

(error occurs while refreshing a report)
Harry Lewis avatar
Written by Harry Lewis
Updated over a week ago

Error: A problem occurred while the add-in was creating an isolated application domain

This error occurs while starting Excel following a Windows update and prevents you from using Velixo
Harry Lewis avatar
Written by Harry Lewis
Updated over a week ago

Error: Acumatica has refused to provide data from... using the credentials specified

(occurs while refreshing a report)
Harry Lewis avatar
Written by Harry Lewis
Updated over a week ago

Message: The following inquiries need upgrading... would you like to configure

(after updating to a new version of Velixo Reports)
Harry Lewis avatar
Written by Harry Lewis
Updated over a week ago

Message: Customization Project Outdated

The installed Velixo customization project (version x) is outdated: version y is available for download
Harry Lewis avatar
Written by Harry Lewis
Updated over a week ago

You are not allowed to log in as you don't have any API user licenses

Server was unable to process request (when using MYOB Advanced)
Harry Lewis avatar
Written by Harry Lewis
Updated over a week ago

Error: Unable to read data from the transport connection: The connection was forcibly closed

when using a GI or GILOOKKUP function
Harry Lewis avatar
Written by Harry Lewis
Updated over a week ago

Error: Keys for Inquiry... are not unique

More than one row encountered with the same keys
Gabriel Michaud avatar
Written by Gabriel Michaud
Updated over a week ago

Error: Sorry, we couldn't find...VelixoReportsPro64.xll

after changing from 64-bit to 32-bit Excel
Gabriel Michaud avatar
Written by Gabriel Michaud
Updated over a week ago

Error: Access Denied. A field with the name Ledger.LedgerID cannot be found

An error occurred during configuration of inquiry VelixoReportsPro-GlHistoryLastActivity
Gabriel Michaud avatar
Written by Gabriel Michaud
Updated over a week ago

GI function returns #VALUE! when using GIFILTER with Financial Period

(but the GI works when not filtered)
Gabriel Michaud avatar
Written by Gabriel Michaud
Updated over a week ago

Error: Operation Failed

while performing a Project Forecast Writeback
Harry Lewis avatar
Written by Harry Lewis
Updated over a week ago

Error: #NAME? is displayed when report is shared with others

(when report is shared with non-Velixo users)
Harry Lewis avatar
Written by Harry Lewis
Updated over a week ago

Error: 500 Internal Server Error

when using Connection Manager
Gabriel Michaud avatar
Written by Gabriel Michaud
Updated over a week ago

Error: #N/A displays first when entering a Velixo function

and eventually displays data
Gabriel Michaud avatar
Written by Gabriel Michaud
Updated over a week ago

Error: String was not recognized as a valid DateTime during writeback

(when performing a GL Writeback)
Gabriel Michaud avatar
Written by Gabriel Michaud
Updated over a week ago

Message: The server is asking for your user name and password

(after exporting a list from Acumatica)
Gabriel Michaud avatar
Written by Gabriel Michaud
Updated over a week ago

Error: Unable to set the NumberFormat property of the Range class

Gabriel Michaud avatar
Written by Gabriel Michaud
Updated over a week ago

Error: An error occurred during configuration of inquiry

Gabriel Michaud avatar
Written by Gabriel Michaud
Updated over a week ago

Error Creating Journal Transactions

when using GL Writeback feature
Gabriel Michaud avatar
Written by Gabriel Michaud
Updated over a week ago

Error 2349: Installer has encountered an unexpected error

during installation of Velixo Reports
Harry Lewis avatar
Written by Harry Lewis
Updated over a week ago

Error: Server was unable to process request. Two-factor authentication is enabled for this user

You cannot log in with this user account
Harry Lewis avatar
Written by Harry Lewis
Updated over a week ago

Error: "This function is not supported by your version of Excel" displayed when using a Velixo function function

Gabriel Michaud avatar
Written by Gabriel Michaud
Updated over a week ago

Error: The Save button is disabled during GL/Budget Writeback

Gabriel Michaud avatar
Written by Gabriel Michaud
Updated over a week ago