Troubleshooting

Troubleshooting Techniques

First things to try when the report does not look right

Written by Harry Lewis
Updated over a week ago

Difference between Support and Consultation

What is "Support" and what are "Paid Services"

Written by Gabriel Michaud
Updated over a week ago

Velixo does not use Log4J

(or any Java component)

Written by Harry Lewis
Updated over a week ago

Manually Activating the Velixo Reports Add-in

When the Acumatica ribbon is missing after installing

Written by Harry Lewis
Updated over a week ago

The Velixo "Acumatica" toolbar is missing

Why don't I see the Acumatica toolbar?

Written by Gabriel Michaud
Updated over a week ago

Uninstalling Velixo Reports

How to un-install Velixo Reports

Written by Gabriel Michaud
Updated over a week ago

How to Disable Auto-Update Checks

System admins can stop Velixo Reports from automatically checking for new versions

Written by Harry Lewis
Updated over a week ago

Cannot Install or Run Velixo Reports Add-In

Install doesn't work and other rare but possible issues

Written by Pavel Kabir
Updated over a week ago

The file format and extension Of 'VelixoReportsPro64.xll' don't match

Written by Harry Lewis
Updated over a week ago

The following inquiries are not set up (customization mode)

"The connection uses the Customization Mode"

Written by Harry Lewis
Updated over a week ago

The following inquiries are not set up ... would you like to configure the inquiries now?

Written by Pavel Kabir
Updated over a week ago

Your Acumatica user profile has insufficient access rights

to read the required generic inquiry

Written by Harry Lewis
Updated over a week ago

Error 403 Forbidden (while connecting to data)

An error occurred while loading the license for connection. The remote server returned an error

Written by Gabriel Michaud
Updated over a week ago

Error: The remote server returned an error: (403) Forbidden

(error occurs while refreshing a report)

Written by Harry Lewis
Updated over a week ago

Error: A problem occurred while the add-in was creating an isolated application domain

This error occurs while starting Excel following a Windows update and prevents you from using Velixo

Written by Harry Lewis
Updated over a week ago

Error: Acumatica has refused to provide data from... using the credentials specified

(occurs while refreshing a report)

Written by Harry Lewis
Updated over a week ago

Message: The following inquiries need upgrading... would you like to configure

(after updating to a new version of Velixo Reports)

Written by Harry Lewis
Updated over a week ago

Message: Customization Project Outdated

The installed Velixo customization project (version x) is outdated: version y is available for download

Written by Harry Lewis
Updated over a week ago

You are not allowed to log in as you don't have any API user licenses

Server was unable to process request (when using MYOB Advanced)

Written by Harry Lewis
Updated over a week ago

Error: Unable to read data from the transport connection: The connection was forcibly closed

when using a GI or GILOOKKUP function

Written by Harry Lewis
Updated over a week ago

Error: Keys for Inquiry... are not unique

More than one row encountered with the same keys

Written by Gabriel Michaud
Updated over a week ago

Error: Sorry, we couldn't find...VelixoReportsPro64.xll

after changing from 64-bit to 32-bit Excel

Written by Gabriel Michaud
Updated over a week ago

Error: Access Denied. A field with the name Ledger.LedgerID cannot be found

An error occurred during configuration of inquiry VelixoReportsPro-GlHistoryLastActivity

Written by Gabriel Michaud
Updated over a week ago

GI function returns #VALUE! when using GIFILTER with Financial Period

(but the GI works when not filtered)

Written by Gabriel Michaud
Updated over a week ago

Error: Operation Failed

while performing a Project Forecast Writeback

Written by Harry Lewis
Updated over a week ago

Error: #NAME? is displayed when report is shared with others

(when report is shared with non-Velixo users)

Written by Harry Lewis
Updated over a week ago

Error: 500 Internal Server Error

when using Connection Manager

Written by Gabriel Michaud
Updated over a week ago

Error: #N/A displays first when entering a Velixo function

and eventually displays data

Written by Gabriel Michaud
Updated over a week ago

Error: String was not recognized as a valid DateTime during writeback

(when performing a GL Writeback)

Written by Gabriel Michaud
Updated over a week ago

Message: The server is asking for your user name and password

(after exporting a list from Acumatica)

Written by Gabriel Michaud
Updated over a week ago

Error: Unable to set the NumberFormat property of the Range class

Written by Gabriel Michaud
Updated over a week ago

Error: An error occurred during configuration of inquiry

Written by Gabriel Michaud
Updated over a week ago

Error Creating Journal Transactions

when using GL Writeback feature

Written by Gabriel Michaud
Updated over a week ago

Error 2349: Installer has encountered an unexpected error

during installation of Velixo Reports

Written by Harry Lewis
Updated over a week ago

Error: Server was unable to process request. Two-factor authentication is enabled for this user

You cannot log in with this user account

Written by Harry Lewis
Updated over a week ago

Error: "This function is not supported by your version of Excel" displayed when using a Velixo function function

Written by Gabriel Michaud
Updated over a week ago

Error: The Save button is disabled during GL/Budget Writeback

Written by Gabriel Michaud
Updated over a week ago

Liability accounts display Zero balance

With Acumatica 2022 R1 and newer

Written by Harry Lewis
Updated over a week ago

Project Quantity Does Not Match Cost Budget Tab

Written by Gabriel Michaud
Updated over a week ago

Slow GL Writeback

Written by Gabriel Michaud
Updated over a week ago

Subaccount is not showing in Acumatica after GL Writeback

Written by Gabriel Michaud
Updated over a week ago

Asset/Liability accounts show incorrect values when using Acumatica 2020 R2 (and higher)

Written by Harry Lewis
Updated over a week ago

Single sign-on error: unauthorized_client

Written by Pavel Kabir
Updated over a week ago

Error during inquiry configuration - Violation of primary key constraint on MUISubcategory

Written by Gabriel Michaud
Updated over a week ago

Could not connect: Generic Inquiries are missing

Written by Gabriel Michaud
Updated over a week ago

We're not able to contact the server

Written by Gabriel Michaud
Updated over a week ago

What version of Velixo do I have?

Finding your version of Velixo (Classic for Windows)

Written by Harry Lewis
Updated over a week ago

Deactivate the Velixo add-in

Written by Harry Lewis
Updated over a week ago

How to determine if Excel is 64-bit or 32-bit

Written by Harry Lewis
Updated over a week ago

What versions of Velixo are Compatible

with Acumatica / MYOB?

Written by Gabriel Michaud
Updated over a week ago

Release Notes - Velixo Reports - Insider Channel

Release notes for the Insider Channel version of our Classic Excel Add-in for Windows

Written by Harry Lewis
Updated this week

Release Notes - Velixo Reports - Annual Channel

Written by Harry Lewis
Updated over a week ago

Release Notes - Velixo NX

A written history of Velixo NX updates (for Mac & Excel Online): what's new!

Written by Pavel Kabir
Updated this week