Velixo

About Velixo Technical Support

First things to try when the report does not look right

Troubleshooting Techniques

What is "Support" and what are "Paid Services"

Difference between Support and Consultation

Harry Lewis

Gabriel Michaud

Pavel Kabir

Investigating messages and issues and getting more information

Helpful Info and Troubleshooting

Finding your version of Velixo (Classic for Windows)

What version of Velixo do I have?

What versions of Velixo are Compatible

How to determine if Excel is 64-bit or 32-bit

Release notes for the Insider Channel version of our Classic Excel Add-in for Windows

Release Notes - Velixo - Insider Channel

Release notes for the Annual Channel version of our Classic Excel Add-in for Windows

Release Notes - Velixo - Annual Channel

A written history of Velixo NX updates: what's new!

Release Notes - Velixo NX

(Français) Notes de mise à jour pour la version Insider Channel de notre complément Excel classique pour Windows

Notes de mise à jour - Velixo - canal Insider

Deactivate the Velixo add-in

To what external servers do I need to allow Velixo to connect?

External Server Connections

Velixo does not use Log4J

Helpful Information

Why don't I see the Velixo ribbon in the toolbar?

The Velixo toolbar is missing

When the Velixo ribbon is missing after installing in Excel for Windows

Manually Activating Velixo Classic

How to un-install Velixo Classic for Windows

Uninstalling Velixo Classic

System admins can stop Velixo from automatically checking for new versions

How to Disable Auto-Update Checks

Install doesn't work and other rare but possible issues

Cannot Install or Run the Velixo Add-In

Installation Topics

Velixo "Classic" is already installed

Your ERP user profile has insufficient access rights

The file format and extension Of 'VelixoReportsPro64.xll' don't match

The following inquiries are not set up ... would you like to configure the inquiries now?

"The connection uses the Customization Mode"

The following inquiries are not set up (customization mode)

(after updating to a new version of Velixo)

Message: The following inquiries need upgrading... would you like to configure

An error occurred while loading the license for connection.  The remote server returned an error

Error 403 Forbidden (while connecting to data)

Error: The remote server returned an error: (403) Forbidden

This error occurs while starting Excel following an update and prevents you from using Velixo

Error: The ExcelDna.ManagedHost.AddInInitialize. Initialize call failed.

Error: Acumatica has refused to provide data from... using the credentials specified

The installed Velixo customization project (version x) is outdated: version y is available for download

Message: Customization Project Outdated

Server was unable to process request (when using MYOB Advanced)

You are not allowed to log in as you don't have any API user licenses

Error: Unable to read data from the transport connection: The connection was forcibly closed

More than one row encountered with the same keys

Error: Keys for Inquiry... are not unique

after changing from 64-bit to 32-bit Excel

Error:  Sorry, we couldn't find...VelixoReportsPro64.xll

An error occurred during configuration of inquiry VelixoReportsPro-GlHistoryLastActivity

Error: Access Denied.  A field with the name Ledger.LedgerID cannot be found

GI function returns #VALUE! when using GIFILTER with Financial Period

while performing a Project Forecast Writeback

Error: Operation Failed

(when report is shared with non-Velixo users)

Error: #NAME? is displayed when report is shared with others

Error: #N/A displays first when entering a Velixo function

Error: Internal Server Error 500

Error: String was not recognized as a valid DateTime

Message: The server is asking for your user name and password

Error: Unable to set the NumberFormat property of the Range class

Error: An error occurred during configuration of inquiry

Error Creating Journal Transactions

Error 2349: Installer has encountered an unexpected error

Error: Server was unable to process request. Two-factor authentication is enabled for this user

Error: "This function is not supported by your version of Excel"

Error: The Save button is disabled during Journal/Budget Writeback

when using a macro to access Velixo functionality

Out of Memory

Messages

can disappear when Copying Workbook Without Formulas

Leading Zeros in Financial Periods

Liability accounts display Zero balance

Project Quantity Does Not Match Cost Budget Tab

Slow Journal Writeback

Subaccount is not showing in Acumatica after Journal Writeback

Asset/Liability accounts show incorrect values when using Acumatica 2020 R2 (and higher)

Selecting the cell and pressing Enter fills in the data one function at a time

Report displays #N/A until each cell is edited

Excel's Lotus Compatibility Settings interfere with calculations

Lotus Settings Not Compatible with Velixo

Reporting Topics

Single sign-on error: unauthorized_client

Error during inquiry configuration - Violation of primary key constraint on MUISubcategory

Connection Issues

To use Velixo, please navigate to the menu tab named "Velixo" (or having your ERP name).