About Velixo Technical Support
How to submit support requests
Harry Lewis avatar
Written by Harry Lewis
Updated over a week ago

Hours of Service

Support requests can be submitted 24 hours a day, 7 days a week.

A technical support representative is typically available Monday to Friday, 9 AM to 4 PM Pacific Time, except during holidays.

We will answer your support request within 24 hours of receiving it. If the support request was submitted outside our normal support hours, you will hear from us the next business day.

How to Contact Us

You can submit your support request via email at [email protected]. You can also contact us through our online Help Center (https://help.velixo.com).

Support resolution is usually achieved through email via our online Help Center, but a technical representative may request an online (Microsoft Teams) meeting further examine an issue.

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