Overview

After updating to a new version of Velixo Reports, you may see a message similar to the following:

❗️This variant of the message is only displayed if your connection uses the Customization Mode. If you're seeing a confirmation dialogue that asks you whether you'd like to configure the inquiries now, see this article instead.

Also note that older versions of Velixo Reports may say: "not set up or need upgrading"; as long as the pop-up mentions the customization mode, follow the current guide.

Excerpt from message:

Inquiries Configuration

The following inquiries are not set up:

[...]

The connection uses the Customization Mode. To configure the inquiries, you must follow the process described at velixo.com/customization.

While you can continue working, some features might not be available.

Possible cause 1

If you see this message immediately after updating Velixo, it is displayed because the updated version of Velixo Reports includes new functionality that depends on a not-yet-configured generic inquiry in Acumatica.

This is the most common situation where 🟢 you can continue to work normally 🟢 until the Acumatica Customization Project is updated:

  • The existing generic inquiries will be left in Acumatica.

  • You and anyone else using Velixo Reports will be able to use the functionality that is supported by those existing inquiries.

  • The new Velixo functionality will become available once the Acumatica Customization Project is updated by a system administrator.

Possible cause 2

If you see this message "out of the blue" without updating Velixo, it may be the case that someone inadvertently deleted one of the Generic inquiries used by Velixo from Acumatica. In this rare scenario, it is recommended to proceed to the resolution below as soon as possible.

Resolution

To get rid of the message, an Acumatica administrator will need to update the Acumatica Customization Project.

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