Occasionally in troubleshooting an issue, it can be helpful (and you may be directed by Velixo Technical Support) to uninstall and then re-install Velixo Reports.
Let's look at the options available to you for uninstalling the product.
Using the Installer Program
If you still have the installer program you used to install your Velixo Reports, you can use that.
If you do not still have it - BUT you are using either the latest Annual Channel Release or the latest Insider Channel Release, you can download that installer for your specific ERP from the Download and Install the Excel Add-in article.
Run the installer
The first screen will inform you that you can make changes. Click Next.
On the next screen, click the Remove button.
On the Ready screen, click the Remove button, again..
Uninstalling takes only a few seconds. When complete, click the Finish button.
Using Apps & Features
If you do not have the installer program you used to install your Velixo Reports and you not using the latest release, you can still uninstall using the Windows Apps and Features system settings
On the Windows Task Bar, type Apps & Features in the search box:
and select the displayed System Settings to proceed.
Scroll down through the alphabetical lists until you find the entry for Velixo Reports:
When prompted, click Uninstall (again)
Using Windows Control Panel
If you do not have the installer program you used to install your Velixo Reports and you not using the latest release, you can still uninstall using the Windows Control Panel.
On the Windows Task Bar, type Control Panel in the search box:
and select the displayed App to start it.
If Control Panel displays in "Category" mode, select Uninstall a Program
If Control Panel displays in "Icon" mode, select Programs and Features
Scroll down toward the bottom of the list of program and select the entry for your version of Velixo Reports. Then click the Uninstall link at the top of the list.
If prompted if you are sure about uninstalling, click the Yes button.
You are now ready to re-install the desired version of Velixo Reports.