Symptom

When defining a connection to an Acumatica tenant whose name contains an Ampersand (&), one of the following error messages is displayed:

error500_1.png
error500_2.png

Text from the Error Message:

Internal server error (500). The server encountered an
internal error or misconfiguration and was unable to
complete your request.

or

Unexpected error while processing the response. Please
ensure that you can connect to Acumatica and that the site is
not under maintenance.

Cause

Certain versions of Acumatica return an error when an external product attempts to connect to a tenant whose name contains a "special" or "reserved" character:

& < > * % : ; \ / ?

This information has been communicated to Acumatica

Resolutions

Within Acumatica, rename the tenant so that it does not include the special character

e.g.,

Current

Renamed

Lewis & Clark

Lewis and Clark

Yippie!

Yippie

i*Computers

iComputers

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