Symptom / Cause

Attempting to establish a connection to your data, an error message will appear if you do not have access to the Velixo license server.

license-forbidden.png

Text of Error Message:

An error occurred while loading the license for connection.

The remote server returned an error: (403) Forbidden

Cause:

Access to the Velixo licensing server is being blocked (usually by a firewall or other web security service).

e.g.,

license-forbidden02.png

Resolution

Contact your system administrator about adding the Velixo licensing server (and all subdomains) to your system's trusted sites:

https://secure.velixo.com/licenses

Alternately, you may be able to contact your web security service provider to add the Velixo licensing server to their system.

If you need the specific URL for your organization's license, please submit a support request.

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