Symptom / Cause

When performing a GL Writeback, the following error is displayed:

error_gl_wb01.png

Text of Error Message:

GL Writeback

Error creating journal transactions: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.FormatException: String was not recognized as a valid DateTime.

Cause:

The Velixo GL Writeback feature uses the default English (US) "month-day-year" date format: M/D/YYYY.

The error occurs if the date format in Acumatica's en-US System Locale has been changed.

e.g.,

error_gl_wb02.png

Because of the change, when the GL Writeback feature uses the default m/d/yyyy format, Acumatica is unable to process it.

Resolution

To allow you to retain your regional date format without affecting integrations such as Velixo, the recommended approach is to create a new System Locale for your country. Here's how it looks:

First, return the en-US system locale back to its original (and default) settings.

Next, create a new System Locale for your specific country. Then, set the new Locale as the #1 in the sequence so that it is picked (by default) when users log in to Acumatica.

error_gl_wb03.png

In this way, Acumatica users will be able to use the expected regional date formats, and the en-US settings will be available to allow Acumatica to recognize the dates coming from the GL Writeback feature.

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